Our Service

All tailored to your organisation and departments' unique needs

Implementation

We don't have a one-size-fits-all model.
    Implementation 1
    Evaluate your current ways of working: We work across your organisation to understand how you currently manage temporary staffing, and where your key pain points are.
    Implementation 2
    Collaboratively design your new solution: We work with you to streamline processes, workflows and configure our systems for all teams. We also automate tasks to reduce admin burden and give you back the time and headspace you deserve.
    Implementation 3
    Manage change with extensive communication: We provide thorough communications and engage with your management and staffing teams, so that everyone is aware and ready for any upcoming changes.
    Implementation 4
    Train your teams: Before Patchwork officially launches, we seamlessly migrate all of your data to the system and train your teams in less than two weeks.
    Implementation 5
    Provide extensive ongoing support: Change doesn’t have to be difficult. We’re on hand to support you throughout your journey, and after Patchwork is live, always.

Customer Success

We go beyond day-to-day technical support.
  • Insights, bespoke analytics, and all things data
    Insights, bespoke analytics, and all things data

    If you've any questions about our 'Patchwork Insights' data platform, or you need a more bespoke piece of data analysis, challenge our data scientists and we'll find the information and answers you need.

  • Account Management and tailored support
    Account Management and tailored support

    How is your organisation using our systems? Are there any gaps or struggling departments or practice areas? Our account managers will be able to help you assess all of this and more, and then help ensure that you are in a position to maximise your staff bank potential.

  • Join the 'Patchwork  Community'
    Join the 'Patchwork Community'

    Employer or healthcare worker, join our 'Patchwork Community' to share experiences and support one another, as well as receive top tips, latest CPD events, industry news and more.

  • Process and technical support
    Process and technical support

    We're on hand with any and all questions your teams may have. We don't just implement Patchwork and leave you to do all the learning. We're here to ensure our products are working for you, all of the time.

  • See how our customer success team support quality improvement in London North West Hospital.

    Recruitment Support

    • Improve recruitment efficiency
      Improve recruitment efficiency

      Effective process management and candidate streamlining using data-led insights to reduce your time-to-hire. Lose fewer workers in the recruitment funnel.

    • Modular and scalable
      Modular and scalable

      Rapidly scale up or down our support services to meet fluctuating demand, such as Winter pressures or rotation dates.

    • Viral growth
      Viral growth

      Attract thousands of healthcare workers through the Patchwork community or market to thousands of clinicians through our partnership with the BMJ.

    Recruitment Support
    Interoperability

    Interoperability

    • Upstream integration

      Patchwork has partnerships with leading e-rostering solutions and suppliers.

    • Integration with payroll systems

      Seamless integration with each organisation’s own payroll system to streamline processes and improve efficiency in payment.

    • Integration with third party VMS/DE providers

      Patchwork is fully interoperable and able to integrate with any third party direct engagement suppliers if required.

    • Designed for information flow

      Patchwork has been designed for information to flow in and out of our solution to provide you with an optimised experience and allow you to work with your other chosen suppliers for the elements that we do not manage.

    Read more about how we made The Hillingdon Hospitals NHS Foundation Trust fully interoperable.

    Payroll

    Through our unique partnerships, we can deliver next generation payroll bureau to process thousands of transactions using scalable technology, ensuring staff are paid correctly and on-time.
    • Fully managed and tailored service

      Fully managed and tailored service

      Our dedicated team can help you manage weekly and monthly payroll for multiple staff groups.

    • Fully compliant

      Fully compliant

      Our service can manage every aspect of payroll, including tax codes, apprenticeship levy, student loans and pension allocation.

    • Same day payments

      Same day payments

      Through our partnership with Wagestream we can facilitate same day payments, which provides greater flexibility and the same appeal as agency work.

    Don’t take our word for it.

    Dr Simon Bowers

    I have been a Clinical Lead for Digital Transformation for more than 10 years - dealing with start-ups and SMEs through to Emis and Apple. I have never experienced such customer-focussed efficient service - especially for a product with such fab user experience. This will absolutely support our recruitment of clinicians - now during the pandemic, and in the future.

    Dr Simon Bowers, General Practitioner and Practice Owner
    COVID Vaccination Project

    Less than a week ago we approached Patchwork Health to help us manage our CV clinics and dipped our toe into recruiting medical students for the South Liverpool Vaccination Programme. Today we filled our first shifts, have over 200 students in our inbox and 50 already signed up. Big thanks to the altruism of our communities.

    COVID Vaccination Project, Emma Lord, Capacity Director
    COVID 'Hot Clinic' Project

    On Friday, we got in touch with Patchwork Health outlining a proposal to support SWAGGA and CWN with staffing rotas. By Monday, they had developed a bespoke solution just for us. We are very grateful for the time and energy it will save the practices, which they can now dedicate to treating patients and keeping the community as healthy and resilient as possible.

    COVID 'Hot Clinic' Project, Emma Lord, Capacity Director