Our Service

All tailored to your organisation's unique needs

Implementation Customer Success Collaborative Banks Partnerships Recruitment Interoperability Payroll

Implementation

We don't have a one-size-fits-all model.

Evaluate your current ways of working: We work to understand how you currently manage temporary staffing, and where your key pain points are.

Collaboratively design your new solution: We work with you to streamline processes, workflows and configure our systems for all teams. We also automate tasks to reduce admin burden and give you back the time and headspace you deserve.

Manage change with extensive communication: We provide thorough communications and engage with your management and primary care teams, so that everyone is aware and ready for any upcoming changes.

Train your teams: Before Patchwork officially launches, we seamlessly migrate all of your data to the system and train your teams in less than two weeks.

Provide extensive ongoing support: Change doesn’t have to be difficult. We’re on hand to support you throughout your journey, and after Patchwork is live, always.

Customer Success

We go beyond day-to-day technical support.

Insights, bespoke analytics, and all things data

If you've any questions about our 'Patchwork Insights' data platform, or you need a more bespoke piece of data analysis, challenge our data scientists and we'll find the information and answers you need.

Account Management and tailored support

How is your organisation using our systems? Are there any gaps or struggling practice areas? Are you maximising all our higher-level features? Our account managers will be able to help you assess all of this and more, and then help ensure that you are in a position to maximise your staff bank potential.

Join the 'Patchwork Community'

Manager or General Practitioner, join our 'Patchwork Community' to share experiences and support one another, as well as receive top tips, latest CPD events, industry news and more.

Process and technical support

We're on hand with any and all questions your teams may have. We don't just implement Patchwork and leave you to do all the learning. We're here to ensure our products are working for you, all of the time.

Partnerships

Our partners become your partners

Access a Community of 74,000 doctors

Patchwork is partnered with the BMJ; need your organisation or vacancies advertised? We create bespoke campaigns for you that can live on the BMJ website, Careers page, and printed journal, read by 74,000+ healthcare workers and employers weekly.

Give your General Practice Staff greater financial control

Patchwork is partnered with financial wellness company Wagestream. Primary care staff booking shifts through Patchwork's app can access and track their earned wages in real-time, whenever they need, as well as access budgeting tools.

Fill vacancies via both physical and virtual consultations

Practices who partner with us can not only tap into Patchwork’s pool of flexible workers for in-person consultations, but can also broadcast virtual consultations via our partnership with Push Doctor - the largest provider of digital locum consultations reaching 5 million patients.

Recruitment Support

Improve recruitment efficiency
Effective process management and candidate streamlining using data-led insights to reduce your time-to-hire. Lose fewer primary care workers in the recruitment funnel.
Modular and scalable
Rapidly scale up or down our support services to meet fluctuating demand, such as Winter pressures.
Viral growth
Attract thousands of primary care staff through the Patchwork community or market to thousands of clinicians through our partnership with the BMJ.

Interoperability

Upstream integration
Patchwork has partnerships with leading e-rostering solutions and suppliers
Integration with payroll systems
Seamless integration with each organisation’s own payroll system to streamline processes and improve efficiency in payment.
Designed for information flow
Patchwork has been designed for information to flow in and out of our solution to provide you with an optimised experience and allow you to work with your other chosen suppliers for the elements that we do not manage.

Payroll

Through our unique partnerships, we can deliver next generation payroll bureau to process thousands of transactions using scalable technology, ensuring staff are paid correctly and on time.

Fully managed and tailored service
Our dedicated team can help you manage weekly and monthly payroll for multiple staff groups.
Fully compliant
Our service can manage every aspect of payroll, including tax codes, apprenticeship levy, student loans and pension allocation.
Same day payments
Through our partnership with Wagestream we can facilitate same day payments, which provides greater flexibility and the appeal for primary care staff to work for agencies.