Key Findings
  • Orange CheckLess than 3% of shifts paid at escalated rates
  • Orange Check> 90% average staff bank fill rate consistently since September 2019
  • Orange Check60% staff bank growth
  • Orange CheckShifts booked by staff bank doctors up to 8 weeks in advance
  • Orange CheckA streamlined system with digitised processes
  • Orange Check Efficient 4-week implementation including bespoke product changes
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West London NHS Trust

The Challenge

West London NHS Trust (WLT) is one of the most diverse providers of physical and mental health care in the UK, treating 100,000+ people each year and offering services including Local and Specialist care, Forensic and High Secure Services.

Key Aims

  • Digitally transform the staff bank (particularly timesheet sign-off process)

  • Grow the staff bank of available specialist, qualified mental health clinicians

  • Reduce agency reliance and avoid rate escalations

  • Introduce bespoke new product features required by mental health clinicians

Solution

WLT and Patchwork worked collaboratively to identify key pain points in each department, streamline all processes and workflows, and implement Patchwork’s tech-enabled staff bank service to create one centralised, digital staff bank function; which could be seamlessly managed by all.