
The Challenge
The Hillingdon Hospitals (THH) NHS Foundation Trust was in the process of rolling out a rostering system for doctors. To complement the rostering software, the Trust decided to introduce Patchwork’s tech-enabled bank service. At the time, however, the two systems were standalone, meaning data had to be entered into the two separate systems to keep them both synchronised; creating admin burden and risked errors.
The Solution
In partnership with PA Consulting who were project managing the e-roster rollout, Patchwork undertook a transformation programme at The Hillingdon Hospitals NHS Foundation Trust to introduce greater visibility and ‘grip and control’ over temporary staffing. This involved working closely with stakeholders across the organisation to redesign operational processes and to introduce best practice pathways.
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