Key Findings
  • Orange Check640% staff bank growth in under 18 months
  • Orange Check95>% fill rates consistently
  • Orange Check£220k saved through agency avoidance
  • Orange Check£119k p.a saved through enforced mandatory breaks for Bank Staff
  • Orange CheckNearly 40% of the staff bank recruited from outside the Trust's pool of substantive staff
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The Hillingdon Hospitals NHS Foundation Trust

The Challenge

The Hillingdon Hospitals (THH) NHS Foundation Trust was in the process of rolling out a rostering system for doctors. To complement the rostering software, the Trust decided to introduce Patchwork’s tech-enabled bank service. At the time, however, the two systems were standalone, meaning data had to be entered into the two separate systems to keep them both synchronised; creating admin burden and risked errors.

The Solution

In partnership with PA Consulting who were project managing the e-roster rollout, Patchwork undertook a transformation programme at The Hillingdon Hospitals NHS Foundation Trust to introduce greater visibility and ‘grip and control’ over temporary staffing. This involved working closely with stakeholders across the organisation to redesign operational processes and to introduce best practice pathways.