The Challenge

Temporary staffing management had become an ever-increasing challenge at LNW; spend was high due to a heavy reliance on agency workers and escalated rates, vacancies were being released late due to the burden of manual intervention and admin, and staff turnover was high. To manage the process of transferring workers and shifts from agency to bank, LNW implemented Patchwork’s Agency-Bank Conversion service to streamline processes to achieve substantial financial and safe staffing levels.