Key Findings
  • Orange Check£1.2 million saved annually from reduced agency spend
  • Orange Check>90% shifts filled through bank
  • Orange CheckStaff bank increase from just 250 to 2000 clinicians
  • Orange Check85% of shifts booked 4 weeks in advance
  • Orange CheckOver 43,000 shifts filled by bank
  • Orange CheckOver 380,000 hours worked by internal bank staff
Chelsea and Westminster Hospital

The Challenge

Chelsea and Westminster Hospital’s (ChelWest) temporary staffing team previously relied on outdated methods of communication with locum clinicians, such as cold calling and mass emails to fill vacant shifts. This resulted in shifts being filled at the last minute, at highly escalated rates or outsourced to agency. The team also worked from paper timesheets and managed bookings, payments and data sourcing all manually, creating a huge admin burden.

Key Aims

  • Increase fill rates and reduce agency spend

  • Reduce the heavy admin burden on management staff

The Solution

Patchwork’s tech-enabled bank service was initially trialled at West Middlesex University Hospitals' Emergency Department, which had an existing bank fill rate of 35%. Within months, Patchwork had completely revolutionised the temporary staffing function with fill rates skyrocketing to over 95%. Due to the success, ChelWest decided to implement Patchwork across the entire Trust.

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