Outcomes-Based Staffing - a new approach for NHS teams

Outcomes-Based Staffing - a new approach for NHS teams

As featured in Health Service Journal

I’m delighted to announce that Patchwork Health is today launching a new end-to-end rostering solution, as part of our new mission to deliver Outcomes-Based Staffing to the NHS.

Over the past 4 years, Patchwork Health has been working with over 60 NHS partner organisations and 30,000 clinicians to introduce genuine flexible working through our collaborative bank work. But we know more needs to be done. 

We are therefore bringing together our extensive experience, alongside that of our partners, to usher in a new workforce era for health and care organisations. One which leaves behind archaic, rigid systems and instead embraces collaboration and flexibility to deliver better outcomes for patients, clinicians and managers. 

We’re calling this approach, "outcomes-based staffing".

To help transform healthcare in this way over the next decade, we are launching a new suite of solutions that cover end-to-end staffing needs, including a new outcomes-based rostering solution

These systems and solutions are designed to be rolled out in partnership with Trusts, not simply parachuted in. They are built on the following core principles:

  1. Multi-Organisational:

    To enable regional and ICS-wide workforce planning, we need systems which remove barriers and silos. Patchwork’s scheduling solutions enable new models of care through multi-employer workforce-planning, underpinned by collaborative rostering design and sharing capabilities across organisations and services.

  2. Worker-Centric:

    The NHS is facing a retention crisis. To reverse this trend, we optimise rostering for the best possible fill rates whilst accounting for worker preferences and improving flexibility. This worker-centricity improves clinician wellbeing and retention, as well as patient care, all whilst maintaining control and predictable workforce planning for the employer. 

  3. Demand-Driven:

    Current tools are forcing employers to create rosters based on predetermined rota patterns for the resources they have, rather than those they need. We break this cycle with true demand-driven rota design, whereby employers can assess how many clinicians and skills mix they actually require, and adjust their rotas and planning accordingly.

  4. Skills-Based:

    The restrictions of role-based rostering tools are compounding workforce challenges. Through our skills-based rostering tools, we can allow the person with the right skills to do the job - rather than keeping the skills of doctors, nurses or AHPs confined by their titles - allowing us to create a more flexible, resilient workforce. 

  5. Service-Centric:

    All too often in the NHS, organisations purchase licences for new technology and then are left to grapple with it themselves. This isn’t good enough. We know rostering is an ever-changing journey and that’s why we operate in partnership with organisations - providing hands-on support throughout and after go-live. 

All of this is underpinned by user-friendly, fully interoperable technology that automates a wealth of time-consuming and repetitive tasks to give employers back time.

There are 3 out of 10 places remaining on the sector-leading Patchwork Rostering Accelerator. Participating NHS Trusts are offered the chance to shape the future of healthcare and are eligible for access to Patchwork’s rostering solution on attractive commercial terms, including free use periods and waiving all implementation fees. 

Find out more or get in touch at hello@patchwork.health to apply to join.

Dr Anas Nader
written by:

Dr Anas Nader